no999 Privacy Policy — How We Handle Your Personal Data

no999 ("we", "us", "the Platform", "no999") operates the online gaming platform accessible at no999.win, including the mobile application and all associated services — sports betting, live casino, slots, promotions, VIP, and customer support. When this Privacy Policy refers to "no999", it means the entity responsible for the platform and for the processing of personal data collected through it.

For the purposes of this Privacy Policy, no999 acts as the data controller — meaning we determine the purposes and means by which your personal information is processed. If you have any questions about how your data is handled, contact our support team (see Section 13).

We collect personal data in several ways — directly from you when you register or use the platform, automatically through your device and browsing behaviour, and from third parties in connection with identity verification and payment processing. The categories of personal data we collect are set out below.

We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health information unless specifically required for responsible gaming self-exclusion processes, in which case only the minimum necessary data is collected and handled with additional care.

no999 uses the personal data we collect for the following purposes:

• Account management: Creating and maintaining your account, verifying your identity, and managing your login credentials and security settings.
• Payment processing: Processing PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, and card. Verifying that payment methods belong to the account holder.
• Platform operation: Delivering sports betting, live casino, slots, and promotional features. Calculating and crediting winnings. Applying bonus terms. Maintaining bet and game records.
• Fraud prevention and security: Detecting and preventing unauthorised access, multi-accounting, bonus abuse, money laundering, and other prohibited conduct. Monitoring account activity for unusual patterns.
• Responsible gaming: Applying deposit limits, session alerts, and self-exclusion restrictions set by the player. Monitoring for indicators of problem gambling behaviour and contacting players where appropriate.
• Customer support: Responding to queries, complaints, and account issues. Maintaining support interaction records for quality and dispute resolution purposes.
• Legal and compliance obligations: Retaining records as required by applicable anti-money laundering, fraud prevention, and other legal obligations.
• Platform communications: Sending transactional notifications — deposit confirmations, withdrawal updates, bonus credits, security alerts. Sending promotional communications where you have not opted out.

no999 processes your personal data on the following legal grounds depending on the purpose:

• Contract performance: Processing necessary to provide the platform services you have registered for — account management, payment processing, sports betting, casino and slots.
• Legal obligation: Processing required to comply with anti-money laundering, fraud prevention, identity verification, and record retention obligations.
• Legitimate interests: Processing for fraud detection, platform security, responsible gaming monitoring, and improving platform performance — where these interests are not overridden by your privacy rights.
• Consent: Processing for optional marketing communications and non-essential cookies, where your consent has been obtained. You may withdraw consent at any time without affecting other processing.

no999 does not sell personal data to third parties. We share personal data only in the following circumstances and only to the extent necessary for the stated purpose:

• Payment processors: JazzCash, Easypaisa, Raast, and card/bank payment providers receive the transaction data necessary to process your deposits and withdrawals in PKR.
• Identity verification providers: Third-party KYC service providers may receive identity and document data to complete age and identity verification checks.
• Game providers: Software providers supplying slot, live casino, and other game content receive a unique player identifier and relevant session data to operate the game. They do not receive your full identity details.
• Fraud and security services: Third-party fraud detection and cybersecurity providers receive technical data (IP address, device fingerprint, behavioural data) for the purpose of identifying fraudulent activity.
• Legal authorities: Where required by law or a valid legal order, no999 will disclose personal data to relevant authorities. We will inform you of such disclosures where we are legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of the platform, personal data held may be transferred as part of that transaction. Affected users will be notified in advance where possible.

no999 uses cookies and similar tracking technologies on the website and mobile platform. Cookies are small text files stored on your device that help the platform function correctly and allow us to understand how the platform is being used.

The types of cookies we use include:

• Essential cookies: Required for the platform to function — session management, login state, security tokens. These cannot be disabled without breaking core platform functionality.
• Performance cookies: Collect anonymised data about how pages are accessed and how long sessions last. Used to identify and fix technical issues and improve load performance — particularly important for Pakistani mobile users on 4G connections.
• Functional cookies: Remember your preferences such as language settings, display preferences, and previously visited sections of the platform.
• Analytics cookies: Used to understand aggregate usage patterns across the platform. Data is anonymised before analysis and is not linked to individual accounts for marketing purposes.

You can control non-essential cookies through your browser settings or your device privacy controls. Disabling all cookies may affect the functioning of certain platform features. Essential cookies cannot be opted out of while using the platform.

no999 retains personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable legal obligations. The general retention periods we apply are:

• Active account data: Retained for the duration of your account being active on the platform.
• Transaction and financial records: Retained for a minimum of five years from the date of the transaction, in line with standard financial record-keeping obligations.
• Identity verification documents: Retained for a minimum of five years from account closure or the date of verification, whichever is later.
• Customer support records: Retained for three years from the date of the interaction.
• Marketing consent records: Retained for three years from the date of consent or from the date of last interaction, whichever is later.
• Closed account data: Following account closure, certain data is retained for the periods above for legal compliance purposes. Data not subject to a retention obligation is deleted or anonymised within 90 days of account closure.

no999 implements technical and organisational security measures to protect your personal data against unauthorised access, loss, disclosure, alteration, or destruction. Specific measures include:

• SSL/TLS encryption for all data transmitted between your device and the no999 platform.
• Encryption of sensitive data fields — including payment data and identity document references — at rest in our systems.
• Two-factor authentication available for all user accounts to protect against unauthorised login.
• Access controls ensuring that internal staff can only access personal data where required for their specific role.
• Automated monitoring for suspicious login activity, unusual transaction patterns, and potential fraud indicators.
• Regular security assessments of platform infrastructure.

You have the following rights in relation to the personal data no999 holds about you. To exercise any of these rights, contact our support team (see Section 13). We will respond within a reasonable timeframe and in any case within 30 days of receiving a valid request.

no999 is strictly an adults-only platform. We do not knowingly collect or process personal data from individuals under the age of 18. If we become aware that personal data has been provided by someone under 18, we will immediately close the account and delete the associated data.

Age verification is a mandatory part of the account registration process and may be required at any subsequent point. If you believe that a person under 18 has accessed or created an account on no999, contact our support team immediately so we can investigate and take appropriate action.

The no999 platform integrates third-party services — including game providers, payment processors, and analytics tools — each of which operates under their own privacy policies. no999 selects third-party partners carefully and requires appropriate data protection standards as a condition of the relationship.

no999 is not responsible for the privacy practices of third-party services accessed independently by users, including any external websites linked to from the platform. Once you leave the no999 platform, this Privacy Policy no longer applies.

no999 may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you via the email address registered to your account or via an in-platform notification.

Continued use of the platform after a Privacy Policy update constitutes acceptance of the revised policy. We recommend reviewing this page periodically, particularly if you are a regular platform user.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal data is being handled, contact the no999 support team through any of the following channels: